ITIL- v3 Foundations Certification Training Course
The
ITIL (the IT Infrastructure Library)
v3 Foundations certification training course from QuickCert successfully prepares students for the ITIL v3 Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.
The ITIL Certification is administered by the IT Infrastructure Library. It is the most widely accepted approach to IT service management in the world.
ITIL
provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. Candidates for this course are typically IT professionals, business managers, project managers and business owners.
QuickCert's ITL v3 Foundations certification training course
maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams. We are so certain this training class will provide you with the knowledge and skills you need to succeed, we guarantee you will pass your exam!
Learning segments
Introduction to ITIL
Version 2
Compare V2 to V3
The Service Lifecycle
Module 1 - Service Management: Business Requirements
Foundations and Cycles
PDCA Plan-Do-Check-Act and The Basics
The Process Model
RACI - Responsible Accountable Consulted Informed
Module 2 - ITIL Service Lifecycle Model
Module 3 - Service Strategy: Service Portfolio
Value Creation
Resources and Capabilities, Business Case and Service Model
Risk and Strategic Servicing
Process Activities, Demand Management and Financial Management
Module 4 - Service Design Processes
Service Catalog and Service Level Management
Availability Management
IT Service Continuity and Information Security Management
Module 5 - Service Transition: Change Management
Asset and Configuration Management
Release and Deployment Management
Module 6 - Service Operation: Functions
Processses
Module 7 - Continuous Service Improvement
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YOUR TRAINING PACKAGE INCLUDES:
Instructor-Led Training
Demos and Lab Learning
Multi-Media Presentations
Practice Exams and Test Simulators
Self-Paced Navigation
CD-ROM or Online Delivery
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